Privacy Policy

ISWM Privacy Policy. Website and Training

Independent Social Work Matters Ltd (ISWM) respects your privacy and recognises how important it is that personal information remains secure. This statement describes how we collect and use information about people who visit our website or attend a training programme provided by us. A separate policy regarding privacy for assessment and therapeutic services is available on request and will be provided to you if you access those services through us.

Any information we collect from you will only be used in accordance with this privacy statement. Independent Social Work Matters Ltd (ISWM) may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from 24th May 2018.

What information do we collect about you?

We collect information about you when you enquire about training or come on training organised by us. We may collect the following information:

  • name
  • your job role and place of work
  • contact information including home address, phone number and email address

  • How will we use the information about you?

    We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

  • Internal record keeping.
  • We may use the information to improve our products and services.
  • We may periodically send promotional emails about new courses, special offers or other information which we think you may find interesting using the email address which you have provided.
  • We may use the information to customise the website according to your interests.

  • Consent

    When you provide us with personal information to seek information about training events or other services provided, you consent to our collecting it and using it for that specific reason only. If we ask for your personal information for a secondary reason, such as marketing, we will ask you directly for your expressed consent.

    How do I withdraw my consent?

    If after you opt-in, you change your mind, you may withdraw your consent for us to contact you at any time by emailing:, or writing to Independent Social Work Matters Ltd, Unit 6, the Old Sweet Factory, 80 Stoneham Road, Hove BN3 5HE.


    We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.


    A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences. We don’t currently use traffic log cookies to identify which pages are being used but we may do this in the future as it will help us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We would only use this information for statistical analysis purposes and then the data will be removed from the system.

    Overall, cookies should help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer.

    Access to your information and correction

    You have the right to request a copy of the information that we hold about you. If you would like a copy of the information held on you please email us at or write to us at the following address, Independent Social Work Matters Ltd, Unit 6, the Old Sweet Factory, 80 Stoneham Road, Hove BN3 5HE.

    If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.


    Keep in touch !

    Get notified of future training courses and news